Safety & privacy
Safe to put on the phone with your customers
An AI agent speaks for your business. These are the rules it follows on every call and chat, and how the records it creates are handled.
Guardrails
Rules the agent follows on every call
Built into each business type's conversation flow — not left to a prompt you have to write.
Answers only from your data
Replies come from your catalog and knowledge base. If something isn't covered, the agent says so and offers a message or a transfer.
Read-back before booking
Names, times, prices and addresses are read back and confirmed before anything is saved.
Availability checked in code
Open slots, capacity and double-booking checks run against your schedule at the moment of booking.
Emergencies routed out
Clinic callers describing an emergency, or a gas leak, sparks or fire on a service line, are told to call your region's emergency number.
Things it won't say
No medical advice. No promises on property prices or legal status. No fixed repair quotes beyond your price range.
A person when it matters
Callers who ask for a human, and conversations the agent shouldn't handle, are transferred or flagged for follow-up.
Your data
Records that stay yours
Your account, your records
Each business has its own account. Your catalog, knowledge base, bookings, recordings and transcripts are shown only to people signed in to it.
Recordings and transcripts
Every call and chat is kept with its transcript and outcome so your team can check what was said. Extended retention keeps recordings for 12 months.
Telling callers about recording
Recording rules differ by country and state. Set a custom greeting so callers hear that the call is answered by an AI assistant and recorded.
You choose where data goes
Webhooks send bookings and outcomes only to the endpoints you configure, and you can change or remove them at any time.
Have a security questionnaire, data-processing or compliance question for your industry? Talk to us or email sales@example.com.
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