Order confirmation caller
Confirms cash-on-delivery orders before they ship.
Calls every cash-on-delivery customer before dispatch. It checks it's speaking to the right person, reads the order back, optionally confirms the delivery address, and marks the order confirmed or cancelled — so you stop paying to ship parcels nobody accepts.
Built for: Online stores shipping cash-on-delivery orders
Urban Threads
Outbound call · AI agent
Agent: Hi, I'm calling from Urban Threads about your order. Am I speaking with Maya?
Caller: Yes, that's me.
Agent: You ordered a blue hoodie in large, $48 cash on delivery. Shall we send it?
Caller: Yes please.
Agent: And that's to 18 Pine Street, apartment 4?
Caller: That's right.
Order confirmed
#1042 · ready to dispatch
Capabilities
What it handles, start to finish
Outbound confirmation calls, in bulk or on a schedule.
- Calls customers to confirm or cancel COD orders before dispatch
- Checks it's speaking with the person who placed the order
- Reads back items and total; optionally confirms the delivery address
- Retries unanswered calls and calls whole batches at once or on a daily schedule
What you set up
You fill in the facts; it handles the talking
- Your orders: customer, phone, items, total, delivery address
- Whether to double-check the delivery address
- When to call: one by one, the whole list, or automatically every day
Outcomes
Every call ends with a clear outcome
Each call is recorded and transcribed, and the result is written to the record — so your team works from a list, not a voicemail box.
- Confirmed
Ready to dispatch
- Cancelled
Don't ship — saved a return
- Wrong number
Order flagged before it leaves
- No answer
Retried automatically
- Needs review
Address change or a question for your team
Safety rules it always follows
- Confirms identity before discussing an order
- Every call is recorded and transcribed, so you can check exactly what was agreed
- Transfers to your support line, or flags the order for a call-back, when the customer asks
It answers only from your catalog and knowledge base. More on safety & privacy
Start with the order confirmation caller today
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