Dispatch line
Takes the job, checks the area and books an arrival window.
Answers your service line while your crews are on the job. It takes the service, the problem and the address, checks you cover the area, quotes the call-out charge and usual price range, and books an arrival window your teams can actually make. The day before, it calls to confirm.
Built for: Plumbing, electrical, HVAC / AC, cleaning and appliance repair
FixRight Home Services
Inbound call · AI agent
Caller: My AC is blowing warm air.
Agent: Sorry to hear that. What's the address for the visit?
Caller: 418 Bergen Street, Brooklyn.
Agent: We cover Brooklyn. The call-out charge is $89, and AC repairs usually run $120 to $450. Tomorrow 9 am to 12 pm is open. Shall I book it?
Caller: Yes, book it.
Agent: Booked: AC repair at 418 Bergen Street, tomorrow between 9 and 12. We'll call the day before to confirm.
Visit booked
AC repair · tomorrow 9–12 · $89 call-out
Capabilities
What it handles, start to finish
Inbound calls, website chat and visit confirmation calls.
- Takes the job: service, problem description and address
- Checks the address against your service areas
- Quotes the call-out charge and usual price range from your service list
- Books a morning, afternoon or evening window within your teams' capacity
- Calls customers the day before to confirm, reschedule or cancel
What you set up
You fill in the facts; it handles the talking
- Your services: name, category, call-out charge, usual price range, typical duration
- Service areas, working days and teams per arrival window
- Knowledge base: warranty, payment methods, what's priced separately
- How far ahead customers can book
Outcomes
Every call ends with a clear outcome
Each call is recorded and transcribed, and the result is written to the record — so your team works from a list, not a voicemail box.
- Booked
Service, problem, address, window and call-out charge
- Confirmed
Customer confirmed on the day-before call
- Cancelled
Window released for another job
- Emergency
Safety instructions given, emergency number
- Call back
Out of area or needs a human decision
Safety rules it always follows
- Gas leak, sparks, smoke or fire: gives the safety line and your emergency number first
- Quotes only your call-out charge and price range — never a fixed price for the repair
- Reads every booking back before it is saved
- Transfers to your dispatcher, or takes a message, when a caller asks for a person
It answers only from your catalog and knowledge base. More on safety & privacy
Start with the dispatch line today
Start a 14-day free trial with 50 call minutes, or book a 20-minute demo with our team.