Clinic receptionist
Books, moves and reminds — straight from your doctor list.
Answers the clinic phone and website chat around the clock. It books appointments from your doctor list, moves or cancels them for callers by their phone number, answers questions about doctors, hours, fees and insurance, and calls patients the day before to confirm.
Built for: Family practices, specialist chambers, dental and physio clinics
CityCare Family Clinic
Inbound call · AI agent
Agent: Thanks for calling CityCare Family Clinic. How can I help?
Caller: Hi, I'd like my son to see the pediatrician this week.
Agent: Dr. James Carter sees children Monday, Wednesday and Friday, 10 am to 4 pm. The first opening is Wednesday at 10:40 am. Does that work?
Caller: Wednesday's good.
Agent: Let me read that back: Leo Garcia with Dr. Carter, Wednesday at 10:40 am. The consultation fee is $140. Shall I book it?
Caller: Yes, please.
Agent: You're booked. We'll call the day before to remind you.
Appointment booked
Dr. Carter · Wed 10:40 am · reminder scheduled
Capabilities
What it handles, start to finish
Inbound calls, website chat and reminder calls.
- Books appointments from each doctor's days, hours and minutes per patient
- Finds a caller's existing appointment by phone number to move or cancel it
- Answers questions on doctors, specialties, hours, fees and insurance from your knowledge base
- Calls patients with reminders — they confirm, reschedule or cancel on the call
- Respects daily patient limits, how far ahead you book and the earliest bookable time
What you set up
You fill in the facts; it handles the talking
- Your doctors: name, specialty, days, start and end time, minutes per patient, daily limit, fee
- Knowledge base: insurance accepted, parking, reports, preparation instructions
- Booking rules: how many days ahead and how soon patients can book
- Optional health advice line for medical questions
Outcomes
Every call ends with a clear outcome
Each call is recorded and transcribed, and the result is written to the record — so your team works from a list, not a voicemail box.
- Booked
New appointment with doctor, time and reason
- Rescheduled
Moved to a new time, old slot released
- Cancelled
Slot freed for another patient
- Confirmed
Patient confirmed on the reminder call
- Emergency
Caller sent to the emergency number
- Needs follow-up
Anything your team should look at
Safety rules it always follows
- Never gives medical advice or interprets symptoms
- Emergencies: tells the caller to hang up and call your local emergency number
- Reads every booking back before it is saved
- Transfers to your front desk, or takes a message, when a caller asks for a person
It answers only from your catalog and knowledge base. More on safety & privacy
Start with the clinic receptionist today
Start a 14-day free trial with 50 call minutes, or book a 20-minute demo with our team.